Order the wrong item? We accept returns! Please contact us within 7 days of receiving your package to process a return. The item must be unused and in resell-able condition.
We will send you a shipping label via email to print off and attach to the package. You’ll need to place the package in your mailbox or drop off at a local USPS post office. Once we have received the item, we will process the refund to your original payment method within 1-3 business days. Please note that we do not refund the original shipping charges.
Damaged Goods
Orders damaged upon delivery may be eligible for a replacement, repair, or a full refund.
Please snap a picture of the damaged product and send the image to hello@DIYvinci.com.
Wrong Item
While we work hard to get your order right the first time, even we can make mistakes sometimes. Send an e-mail to hello@DIYvinci.com to receive a pre-paid label to return the wrong item and have your correct item shipped to you at no additional cost.
General Refunds and Returns
You may return specific items within 7 days of receiving the package for a refund of item price. Shipping and handling fees are not refundable. The item must be in new and unused condition.
